Shipping & Returns Policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing

• All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

• Once your order has been processed and dispatched, you will receive a confirmation email with tracking information, where available.

Delivery Time

• Standard delivery typically takes 5–7 business days after your order has been shipped.

• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or peak shopping periods.

Shipping Information

• Please ensure your shipping address is accurate before placing your order.

• We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Returns & Refunds Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Products must be returned in their original packaging with all accessories and tags, where applicable.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or defective:

• Opened pet food and treats

• Used grooming products

• Personalized or custom-made items

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. We will work quickly to resolve the issue by arranging a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping, returns, or your order, please contact our customer support team. We are always happy to assist you.